Help Center

If you are already a DIGI mobile service customer, you can request the activation of the eSIM on My DIGI, in the "Additional services" section.

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No. Access to the 5G network is activated automatically and free of charge for all customers of our mobile service.

To access DIGI's 5G, all you need is to:

1. Sign up for one of our mobile plans
2. Have a device available with 5G technology
3. Have DIGI 5G coverage in the area where you are
   
   

You can find out more about DIGI's 5G here.

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The maximum mobile internet speed can reach 140 Mbps on the 4G network and up to 230 Mbps on the 5G network.

Internet speed depends on several factors, such as the network coverage in the area where you are, whether you are indoors or not, your phone's processor, etc.

Find out more about our mobile plans here.

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1. Check that your phone is compatible with eSIM. See the list of compatible devices here.

2. Before activating the eSIM:
- Connect to a WIFI network.
- Have another device nearby to open the e-mail and scan the QR code we will send you.

3. Request your eSIM on My DIGI: attach a copy of your identification document (Citizen Card, Passport, Residence Permit or Identity Card), front and back. The files must be in JPG, PNG, etc. format, and each file must be smaller than 10 MB. Our team will verify that you are the holder of the number chosen for the eSIM.

4. Confirmation of the request: once we have verified that you are the holder, you will receive a confirmation SMS. Within 24 hours you will receive another SMS with a link to activate your eSIM. You have 48 hours to open the link; after that it will expire and you will have to start the process again.
5. Receipt of PIN, PUK and QR code: before activating your eSIM, you will receive an e-mail with the PIN, the PUK and the activation QR code.

6. Setting up the eSIM on your device: follow the steps in the guide for your device's operating system:
- eSIM guide – Android
- eSIM guide – iOS

7. Activating the eSIM: have another device nearby to open the e-mail and scan the QR code with the device where you want to activate the eSIM. You have 3 attempts to scan the QR code. If you use up your attempts, you will have to request a new code - go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media
If you cannot complete the activation of your eSIM, it may be due to an error in the QR code or because your device is not compatible. Go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media.

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To swap your DIGI eSIM for a physical SIM card, go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media and request a replacement physical SIM card.

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First of all, check that your phone is compatible with eSIM. You can see the list of compatible devices here.

If you still cannot activate the DIGI eSIM on your device, go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media.

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If the phone where you have the DIGI eSIM activated is lost or stolen, you can block the eSIM on My DIGI, in the “Additional services” section. You can also do so by going to www.digi.pt/en/customer-support, using the chat on the website or talking to us on DIGI's social media.

To activate the eSIM again, you will have to request a replacement on My DIGI.​​

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Once activated, you will not be able to use the DIGI eSIM on another device. Before changing phone, you can request the replacement eSIM on My DIGI.

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A replacement DIGI eSIM is completely free. You can request the replacement eSIM on My DIGI.

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The DIGI eSIM replaces your current card. Once the eSIM is activated, your physical SIM card will stop working.

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The DIGI eSIM, or virtual SIM, is an evolution of the physical SIM card you use in your phone. It is built into the device itself and works in the same way as a traditional SIM card.​
With the eSIM you avoid having to change cards if it is lost or stolen. What is more, it is a more environmentally friendly option because no unnecessary plastic is used.​

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No. Just like our mobile service, the DIGI eSIM has no minimum contract period.

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The DIGI eSIM is completely free. If you need a replacement (for example, if you lose your phone or restore the factory settings), you pay nothing either.

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Before requesting the DIGI eSIM, check that your phone is compatible. You can see the list of compatible devices here.

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If, after the activation, you delete the DIGI eSIM or restore the phone's factory settings, you will have to request the replacement eSIM on My DIGI.

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