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Number porting is the process that lets you move your mobile or landline number from one operator to another, and it does not involve any cost. It is the first step to enjoying the DIGI mobile service.

If you are interested, find out more about our mobile plans.

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Contact DIGI and we will take care of the whole process, including sending the porting request to your current operator. When you make the porting request, you must provide an identification document (e.g. identity card, citizen card), and any other documents (e.g. in the case of companies, a document proving that you can sign the porting request); and give the porting validation code (CVP) of the number(s) to be ported.

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When you request the porting to DIGI, that entails cancelling the service with your operator. DIGI takes care of the whole process for you, making sure the number is transferred simply and without interruptions. Completing the porting does not release the customer from paying any invoices outstanding with the other operator, or any charges if the customer is tied to a minimum contract period under the contract signed with the other operator.

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The CVP is a 12-digit code that lets operators identify your number(s) for porting purposes, and it is therefore used to validate the requests in this process. Whenever you request the porting of your number, you must give the CVP to the operator you want to port the number to.

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You can find the CVP (porting validation code) by the following means:

- in the My DIGI app

- on the invoices issued monthly

- in the case of prepaid services, DIGI sends an SMS within a maximum of 24 hours of the service being activated

If you still need help, get in touch with us through one of the customer support channels.

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Before requesting the porting to DIGI, remember to make sure that:

• Your personal details are correct with your current operator (name, identification number and tax number)

• You have signed the form in accordance with your identification document

• You have used the number with the other operator for at least the last three months and you have not waived the right to port the number under the terms of the Porting Regulation.

• Your phone is not locked by the previous operator

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The porting can be refused by the donor operator when some of the details given in the request do not match those registered with your current operator, or when the number cannot be ported.

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If your porting is rejected, DIGI will get in touch to tell you why and to indicate which documents need correcting. Once the corrected documentation has been returned, the process will be submitted again.

If you need help, go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media.

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The porting is done within 1 working day of the agreed date and after we receive confirmation of the request from your current operator. You will receive an SMS with the date and time of your porting. Until the porting is completed, your current operator's SIM card will keep working. If you have a fibre installation under way, the porting will only be completed after the fibre installation has been carried out.

If you are a new prepaid customer, your SIM card will be activated by the official DIGI seller when you sign up. If you request the porting, the new card will come with a temporary number and, once the porting request is completed, the number the card is ported to will be changed.

You can check the status of your Order at pedido.digi.pt

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During the porting process to DIGI, you must replace the old SIM card with your new DIGI SIM card in your phone, on the day and at the time given in the SMS you will receive.

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First we will install your fibre optic internet and then, within 24 hours, we will port your landline number.

If the physical work on the network is completed after 5 p.m. on a working day, for the purposes of counting this period it is deemed to have been completed on the following working day.

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Yes. While the number(s) are being ported and the necessary change of mobile service takes place, you may be unable to use the service for a maximum of three hours (a period referred to in the Porting Regulation as the “porting window”).

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It is possible to request the porting in the name of a different holder, as long as you properly identify the person you are transferring the number to with their name and tax number and expressly authorise a new contract to be entered into with DIGI.

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In the case of the porting of numbers assigned to prepaid services, the Customer may request a refund of any remaining credit relating to the ported number.

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You will receive an SMS with the date and time of your porting. Until the porting is completed, your current operator's SIM card will keep working. (If you have a fibre installation under way, the porting will only be completed after the fibre installation has been carried out).

If you are a new prepaid customer, your SIM card will be activated by the official DIGI seller when you sign up. If the customer requests the porting, the new card will come with a temporary number and, once the porting request is completed, the number the card is ported to will be changed.

You can check the status of your Order in the "I am a Customer > Order tracking" section

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