Help Center

PRO-DIGI 10 Gbps is DIGI's fibre optic internet service, with internet speeds of up to 10 Gbps.

It uses WIFI 7 and XGS-PON technologies to improve your browsing experience and the quality of your internet connection, increasing the data transmission speed, improving network performance so you can connect more devices at the same time and using energy more efficiently.

Did you find what you were looking for?

Yes No

PRO-DIGI includes a PRO-DIGI fibre optic internet router, which supports WIFI 7 and XGS-PON technologies and has the following advantages:

• The highest speed available for each of your devices: with XGS-PON technology, your devices will be able to connect and browse at a higher speed, as long as they have 2.5/10 Gbps Gigabit Ethernet ports when connected by cable, or WIFI 7 when connected by WIFI.

• Making the most of the technology: with PRO-DIGI 10 Gbps you can use multiple devices and applications that require a lot of bandwidth at the same time, such as 8K videos, game streaming or VR.

• A better gaming experience: the quality of PRO-DIGI 10 Gbps, together with WIFI 7 technology, reduces the latency of the connection. For example, when gaming online, the response to your actions will be much faster and you will get a smoother gaming experience.

• Better performance from your devices: all the devices connected to your router at the same time will have more bandwidth, even in situations with many WIFI networks near you, because the WIFI resource management mechanism is faster and more efficient.

• Greater energy efficiency: WIFI 7 technology requires less energy consumption from the connected devices, contributing to your energy savings and helping to reduce the environmental impact.

Did you find what you were looking for?

Yes No

The maximum internet speed is up to 10 Gbps for data transmission. The maximum internet speed usable by devices will be approximately 8 Gbps, with the rest ensuring the connectivity of your equipment.

The maximum internet speed measurements are achieved using the following technology:

• Connection by RJ45 cable, category 6A
• 10 Gbps network card or 10 Gbps Thunderbolt 3 adapter

Did you find what you were looking for?

Yes No

The advantages of PRO-DIGI fibre optic internet for gamers are:

• Faster internet at home: with PRO-DIGI you will have a higher internet speed to upload and download data from the game servers to your computer and vice versa. Since you will always have symmetrical speeds, the data upload and download speed is the same.

• Lower internet latency: WIFI 7 and XGS-PON technologies improve latency in data transmission, which means a much faster response to any action you take, giving you a smoother gaming experience.

• Better quality in game streaming: as you have a higher internet speed for data transmission, your game streaming will be of better quality, because the graphic information will be transmitted more quickly, allowing higher screen resolutions.

Did you find what you were looking for?

Yes No

PRO-DIGI fibre optic internet is available in the areas covered by DIGI's fibre optic network. You can check the availability at your address here.

The areas covered by DIGI fibre optic internet keep growing. Follow the fibre optic network expansion on our social media or at digi.pt.

Did you find what you were looking for?

Yes No

With our PRO-DIGI 10 Gbps internet service, you get a WIFI 7 router included. The installation of PRO-DIGI fibre optic has an installation cost of €20, included on your first invoice.

If you decide to leave before the end of the 3-month contract period, you will have to pay a cost proportional to the days of the contract you did not complete, which may come to a maximum of €50.

Did you find what you were looking for?

Yes No

When you sign up for PRO-DIGI 10 Gbps fibre, you have a minimum contract period of 3 months from the installation date. If you prefer, you can sign up for this service with no minimum contract period and pay an additional €70 for the installation of the service, which will be charged on your first invoice.

Did you find what you were looking for?

Yes No

We currently install the ZTE 8748 router with WIFI 7 and XGS-PON technology.

Did you find what you were looking for?

Yes No

No, as long as you stay with us for more than 3 months, you will pay nothing for the installation of your internet service, whether you sign up for the 500 Mbps fibre optic internet or the 1 Gbps fixed internet.

If you decide to leave before then, you will have to pay a cost proportional to the days of the contract you did not complete, which may come to a maximum of €50.

Did you find what you were looking for?

Yes No

When you sign up for 500 Mbps or 1 Gbps fibre optic internet, you have a minimum contract period of 3 months from the installation date. If you prefer, you can sign up for this service with no minimum contract period and pay an additional €50 for the installation of the service, which will be charged on your first invoice.

Did you find what you were looking for?

Yes No

Yes, you can sign up for one of our 500 Mbps or 1 Gbps fibre optic internet options with no minimum contract period, with an additional cost of €50 for the installation of the service.

You can also get PRO-DIGI 10 Gbps fibre optic with no minimum contract period with an additional cost of €70 for the installation of the service. In both cases, the amount will be charged on your first invoice.

Did you find what you were looking for?

Yes No

DIGI is developing its own fibre optic network. We therefore estimate that the installation is carried out within 2 to 7 working days.

There may be delays at busier times. If the 7-day period is exceeded, please get in touch with us.

You can do so at www.digi.pt/en/customer-support, using the chat on the website or talking to us on DIGI's social media.

Did you find what you were looking for?

Yes No

If your order is for a new fibre optic internet installation, you must make sure your former operator's service is switched off, to avoid being charged.

Please note: we recommend that you do not cancel the contract with your current operator until the DIGI fibre optic internet installation has been completed.

Did you find what you were looking for?

Yes No

During the installation, a DIGI installation technician will visit you, check the ideal place to put the equipment and install the DIGI fibre optic cable up to your home. The DIGI technician will install the DIGI router and any other equipment needed to ensure a stable, fast and high-quality fibre optic connection.

Before leaving your home, the DIGI technician will run the necessary tests to make sure your internet connection works properly, will give you basic instructions on how to use your DIGI internet service and will be available to answer all your questions. We make sure the DIGI fibre optic installation is carried out professionally and as conveniently as possible for you.

Did you find what you were looking for?

Yes No

As well as the router, the DIGI installation technician will deliver a User Manual for your equipment with the router's features and all the technical information you need, so that you can enjoy your DIGI fibre optic internet.

Did you find what you were looking for?

Yes No

If you need to change the day and/or time of the installation, go to www.digi.pt/en/customer-support, using the chat on the website or DIGI's social media.

Our team will help you reschedule the installation of your internet service for an alternative time.

Did you find what you were looking for?

Yes No

If you want to port your landline, there is no need to request the cancellation from your operator. We will take care of the process with them so that you can carry on using the service with us.

However, if your request with us is for a new activation, that is, a new number, you must make sure your landline number is deactivated with your current operator.

Did you find what you were looking for?

Yes No

Yes, you can use our fibre service with your own router at no extra cost. To do so, go to www.digi.pt/en/customer-support, using the chat on the website or DIGI's social media, and we will provide the PPPoE credentials.

Please note that this service is not compatible with the landline service and does not apply to the Fibre PRO-DIGI 10 Gbps service.

Did you find what you were looking for?

Yes No

Yes, DIGI uses CG-NAT for Internet connections. CG-NAT does not affect regular Internet use; for example, most online video games work properly. If you are using home automation at home, most manufacturers provide access to the devices through private servers that you can reach regardless of CG-NAT. You can also browse, watch or upload videos, make video calls, use social media, etc., completely normally and safely.

Did you find what you were looking for?

Yes No

You can manage your router settings from your computer, phone or tablet very easily:

1. First, check that the computer is connected to the router by Ethernet cable or by WIFI. If you do not have a computer, connect your tablet or smartphone to the router's WIFI to get into the menu.

2. Once the device is connected to the router, open a web browser and type 192.168.1.1, or 192.168.100.1 for the Huawei router, in the address bar. Then press “Enter”.

3. A form will appear asking you to enter the user name and the password. In both fields type the word “user” in lower case and click the “Login” button.

4. Go to the “Local Network” tab.

5. Select “WLAN” in the menu on the left-hand side.

6. Within this option, select “WLAN SSID Configuration”.

7. On this screen you can change the network name as well as your WIFI password, for both the 2.4 GHz and the 5 GHz network.

Did you find what you were looking for?

Yes No

Yes, you can connect your home automation devices to the DIGI router. What is more, with PRO-DIGI 10 Gbps fibre optic you will have two different WIFI networks: one for your usual devices (such as the TV, computer or phone) and another for home automation devices (dimmable lights, WIFI vacuum cleaners, etc.).

Did you find what you were looking for?

Yes No

If your DIGI internet service has not yet been installed at the new address, you can cancel the change of address. To do so, go to www.digi.pt/en/customer-support, using the chat on the website or DIGI's social media.

Did you find what you were looking for?

Yes No

Yes, you can arrange a change of address for your internet service. To do so, go to www.digi.pt/en/customer-support, use the chat on the website or DIGI's social media. We will confirm the DIGI fibre optic network coverage at your new address, and arrange the date on which you want the internet switched off at your current address.

Did you find what you were looking for?

Yes No

One of our technicians will carry out a new installation of the DIGI service at your new home, so you will have to return the internet equipment installed at the old one.

In the case of the landline, if you want to keep it at your new home, you will have to take it with you. If you no longer want this service, you will have to return it together with the internet equipment from the old home.

We will send you an e-mail with instructions on how to go to one of our stores or stands to hand in the internet equipment, and the landline equipment too if you have it and do not want to keep this service at the new address. You can find your nearest DIGI stand or store here.

Did you find what you were looking for?

Yes No

Yes, if you are within the minimum contract period you can request a change of address for your internet service. As it involves a new installation of the service, you will have a 3-month contract period and we will not take the contract period of the old address into account. If you decide to cancel the change of address and end the internet service, you will have to take on the remaining contract period of the old address.

Did you find what you were looking for?

Yes No

You can synchronise the cancellation of your current internet with the installation of DIGI fibre optic at your new home. If you prefer, you can set a specific date for the service to be switched off at your old home.

Did you find what you were looking for?

Yes No

Yes, you can switch your current fibre optic to PRO-DIGI 10 Gbps fibre optic as long as your address is in an area where DIGI fibre optic is available - check here whether your address is covered by DIGI fibre optic.

Did you find what you were looking for?

Yes No

If you need help, go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media.

Did you find what you were looking for?

Yes No

If you have cancelled the DIGI fibre optic internet service, or you are moving house, you will have to return the router and the ONT, if you have them. You can return them at a DIGI Stand or Store near you - see where to find them here.

If you have a landline and you have moved house, you should keep the phone and take it to your new address.

If you have ported your landline number to another operator, you must go to one of our points of sale to return the router and the ONT, if you have them.

Did you find what you were looking for?

Yes No

Yes, you will receive a landline phone free of charge.

Did you find what you were looking for?

Yes No

It depends on the type of telecare or alarm. To find out whether they are compatible, contact the provider of those services to confirm whether they can work with IP voice.

Did you find what you were looking for?

Yes No

5G Fixed Internet is a fixed internet solution that uses our mobile network to provide you with internet access at home.

Note: This solution is only available for customers who do not have access to our fibre network and who live in an area covered by DIGI's 5G Fixed Internet.

Did you find what you were looking for?

Yes No

With DIGI's 5G Fixed Internet, you can expect download speeds of up to 50 Mbps and upload speeds of up to 10 Mbps.

The speed available will depend on the network you are using (4G or 5G), how far you are from the antenna you are connected to, the number of users in the area and the characteristics of your home.

Did you find what you were looking for?

Yes No

Yes, the service includes unlimited data.

Did you find what you were looking for?

Yes No

Check the coverage at your address to find out whether you are eligible on our Internet Coverage page.

Did you find what you were looking for?

Yes No

If our fibre network becomes available at your address, you will be able to choose whether you want to switch to a fibre optic internet service.

Did you find what you were looking for?

Yes No

You can have a maximum of one 5G Fixed Internet service per address and a maximum of two 5G Fixed Internet services per customer.

Did you find what you were looking for?

Yes No

You can sign up for the mobile service and the television service. The voice service is not available with 5G Fixed Internet.

Did you find what you were looking for?

Yes No

Yes. You can connect computers, smartphones, tablets, Smart TVs, games consoles and other devices compatible with WIFI or an Ethernet cable.

Did you find what you were looking for?

Yes No

No. The SIM card supplied with 5G Fixed Internet is intended exclusively for use in the equipment supplied for the service.

Did you find what you were looking for?

Yes No

No. The 5G Fixed Internet service is self-installation only.

That means that when you sign up for this service, you will receive the 5G Router at home and you must install it yourself. You will find all the information you need in the installation guide that comes with the equipment.

Did you find what you were looking for?

Yes No

When you sign up for 5G Fixed Internet you have a minimum contract period of 3 months.

Did you find what you were looking for?

Yes No

No. DIGI supplies all the equipment needed.

Make sure you install your 5G Router next to a window, in a central room of the house, away from obstacles. The equipment should not be exposed to direct sunlight.

Optimal positioning ensures better speed and signal stability.

Did you find what you were looking for?

Yes No

No. The 5G Fixed Internet service is only available at the address where the service was signed up for.

Did you find what you were looking for?

Yes No

• Check that the nano-SIM card is inserted correctly
  The nano-SIM card is inserted in the bottom of the equipment. Take it out and put it back in.

• Check the power supply
  Make sure the power cable is properly connected to your router.

• Check that WIFI is enabled
  Check in the router settings that WIFI is switched on.

• Check that the equipment is set up correctly

Connect to the equipment by WIFI or Ethernet cable. Open a web browser and enter the IP 198.168.0.1 (the IP and the password are on the bottom of the equipment). See point 4 of the installation guide.

• Check the WIFI credentials
  Check that you are using the correct password. The network name and the password are easy to find on the router.

• Check the position of the router
  Put the equipment in a central location, with no obstacles (do not put it inside a cupboard or under a sofa, for example), and keep it upright using the base supplied.

• Restart the router
  Unplug the power cable, wait 10 seconds and plug it back in. The equipment may take a few minutes to restart.

• Still no connection?
  Contact our customer support.

Did you find what you were looking for?

Yes No

Connect to the equipment by WIFI or Ethernet cable. Open a web browser and enter the IP 198.168.0.1 (the IP and the password are on the bottom of the equipment). See point 4 of the quick installation guide for the Router 5G ZTE G5TS.

Did you find what you were looking for?

Yes No

Click to see the manual online.

Did you find what you were looking for?

Yes No

You can manage call forwarding on your Voice service by following these steps:

Unconditional forwarding (all calls)

- To enable: dial *21*destination phone number#

- To disable: dial #21#

Forwarding when the line is busy

- To enable: dial *22*destination phone number#

- To disable: dial #22#

Forwarding when the call is not answered

- To enable: dial *24*destination phone number#

- To disable: dial #24#

Did you find what you were looking for?

Yes No

To hide your landline number before making a call, dial #31# followed by the number you want to call.

Did you find what you were looking for?

Yes No

The call waiting service is enabled by default on your landline.

To switch between calls, press the R key on the landline and then press key 2.

To go back to the first call, press the R key and then press key 1.

Did you find what you were looking for?

Yes No

You can add a third participant to a call in progress, creating a conversation with three people at the same time.

To do so, during a call press the R key followed by the number you want to add. Then press the R key again and finally key 3.

Did you find what you were looking for?

Yes No