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You can inform DIGI at any time by filling in the “Accessibility Form”. The form is available here.

You must also provide a Multi-purpose Medical Certificate of Incapacity, certifying a degree of incapacity of 60% or more.

The documents can be sent by e-mail to acessibilidade@digi.pt, handed in at the stands/stores or sent by post (Apartado 5024, EC Sete Rios 1081-601 Lisboa).

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You can change these authorisations at any time by contacting our customer support on 923 30 90 20, available from Monday to Sunday, from 08:00 to 22:00. (Free from the DIGI network and charged as a call to a national mobile network according to your plan.)

- During the call to this line, an integrated voice, video and text message communication service is provided at the customer's request, available on working days from 09:00 to 21:00.
- DIGI also provides a customer service in Portuguese Sign Language, through Serviin, available from Monday to Friday (including public holidays), from 08:00 to 22:00.

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Yes, DIGI guarantees the confidentiality of your personal data. Your personal data is only used to perform the contract and provide the services and for the processing purposes you have authorised.

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If you are already a DIGI Customer, you can flag your condition as a Customer with special needs. If your equipment does not meet the accessibility requirements, DIGI can arrange to replace it with accessible equipment.

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- The Android TV Boxes have accessibility features.
- The internet access equipment (e.g. WIFI routers) has configuration pages that can be used in accessible mode using the accessibility features of the Customer's PC or Tablet/Smartphone.

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On request, DIGI provides customers with special needs with advice on the services best suited to their respective functional needs.

When accessible equipment is available for sale, customers with special needs can test it at DIGI points of sale, accompanied by staff available to answer any questions about its features and how to use it.

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Yes, DIGI gives priority to resolving faults affecting customers with special needs who have already flagged their condition.

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You can report a fault in your service on 923 30 90 20, available from Monday to Sunday, from 08:00 to 22:00. (Free from the DIGI network and charged as a call to a national mobile network according to your plan.)

- During the call to this line, an integrated voice, video and text message communication service is provided at the customer's request, available on working days from 09:00 to 21:00.

- DIGI also provides a customer service in Portuguese Sign Language, through Serviin, available from Monday to Friday (including public holidays) from 08:00 to 22:00.

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Yes, Customers can keep track of their use of the various services (calls, SMS, data usage) through the information available on MyDIGI.

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Yes, DIGI stores and stands have staff with specific training to serve Customers with special needs, as well as the means to access the Portuguese Sign Language Service.

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Complaints can be made in person, in store, or through the dedicated support line, available on 92 330 90 20, from Monday to Sunday, from 08:00 to 22:00. This line is free from the DIGI network; from other networks, charged as a call to a national mobile network according to your plan.
- During the call to this line, DIGI provides, at the Customer's request, an integrated voice, video and text message communication service, available on working days from 09:00 to 21:00.
- DIGI also provides a customer service in Portuguese Sign Language, available from Monday to Friday, including public holidays, from 08:00 to 22:00, through www.serviin.pt

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DIGI provides a dedicated support line for Customers with special needs, available on 92 330 90 20, from Monday to Sunday, from 08:00 to 22:00. This line is free from the DIGI network; from other networks, charged as a call to a national mobile network according to your plan.
- During the call to this line, DIGI provides, at the Customer's request, an integrated voice, video and text message communication service, available on working days from 09:00 to 21:00.
- DIGI also provides a customer service in Portuguese Sign Language, available from Monday to Friday, including public holidays, from 08:00 to 22:00, through www.serviin.pt

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The documentation in electronic format provided by DIGI covers the contractual documentation, invoices, letters, e-mail and SMS messages, forms and equipment documentation.

This documentation meets the requirements of point b) of Section III of Annex I to Order no. 220/2023 of 20 July and of article 3(2) of Regulation no. 237/2024 of 26 February, namely:
- The documents can be enlarged with a variable zoom level to make them easier to read.
- Text formats readable by screen readers and text-to-speech converters; images accompanied by a description readable by screen readers and text-to-speech converters.

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The paper documentation provided by DIGI covers the contractual documentation, invoices, letters, forms and equipment documentation.
This documentation meets the requirements of point b) of Section III of Annex I to Order no. 220/2023 of 20 July and of article 3(2) of Regulation no. 237/2024 of 26 February, namely:
- A font size of no less than 12 points in the body text and 13 in the headings, based on the Arial typeface.
- High contrast achieved with text printed in black on white paper.
- Line spacing of at least 1.5 lines.

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Yes, you can choose from the formats provided by DIGI, listed in the Accessibility Form.

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Yes, you can appoint a representative to manage all or part of the contractual relationship, at any time, using the “Accessibility Form”.

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The processing of personal data by DIGI is governed by section 21 of the General and Specific Conditions of the Electronic Communications Services Contract, available here.
You can find the privacy policy here.

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