Help Center

Some special numbers are blocked on your mobile service to avoid surprises on your invoice.

To unblock or block calls and SMS to special numbers, contact us through our customer support or talk to us on Facebook or Instagram.

(Note: the price of calls and SMS to special numbers is set by the company providing them; you can check the special numbers and their cost here)

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You can activate any of our prepaid mobile plans through My DIGI (go to “Home” or “Services” and click “Activate service”), at an official DIGI seller, through our customer support or by dialling *100# on your phone.

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With the ILIMITADO mobile plan you get unlimited mobile data, unlimited national calls, 1000 SMS to DIGI numbers, 5G technology, roaming and international calls at our best price for €6/month, with just one number signed up.

If you have two ILIMITADO numbers, the price of each number goes down to €5.50/month, and if you have three or more numbers the price of each one goes down to €5/month.

What is more, if you combine the ILIMITADO plan with one of our fibre optic internet services, the price of UNLIMITED goes even lower, to €5/month, with just one number signed up.

If you combine two ILIMITADO numbers, the price of each number goes down to €4.50/month, and if you have three or more numbers the price of each one goes down to €4/month.

Find out more about the ILIMITADO plan here.

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The calls and mobile data of your postpaid mobile plan are renewed on the 9th of each month. On that day your mobile data, SMS and calls will be updated.

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All DIGI mobile plans have 5G coverage. With this technology you enjoy the following advantages:

- More speed: with 5G technology the internet speed is up to 10 times faster than with 4G
- Lower latency: you enjoy a better experience when gaming online, browsing and interacting with different apps
- Better connection: it supports a larger number of devices connected at the same time, resulting in a more stable connection
- More efficiency: the 5G network consumes less energy, reducing the impact on the environment

Find out more about our mobile plans here.

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The maximum mobile internet speed can reach 140 Mbps on the 4G network and up to 230 Mbps on the 5G network.

Internet speed depends on several factors, such as the network coverage in the area where you are, whether you are indoors or not, your phone's processor, etc.

Find out more about our mobile plans here.

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No. Access to the 5G network is activated automatically and free of charge for all customers of our mobile service.

To access DIGI's 5G, all you need is to:

1. Sign up for one of our mobile plans
2. Have a device available with 5G technology
3. Have DIGI 5G coverage in the area where you are
   
   

You can find out more about DIGI's 5G here.

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You can manage call waiting on your mobile service through My DIGI (go to "Additional services" and enable or disable the call waiting service under "Services for your number"). You can also manage call waiting on your phone by following these steps:

- To enable: dial *43# and press the call key
- To disable: dial #43# and press the call key

(Note: on the voice service, call waiting is enabled by default on your landline; to switch between calls, press the R key on the landline for more than one second and then press key 2)

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You can unblock your DIGI SIM card through My DIGI, in the “Additional services” section.

You can also do so through our customer support or talk to us on Facebook or Instagram.

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Whenever you reach 80% and 100% of the limit included in your mobile plan, you will receive a notification.

You can also check your usage through My DIGI or by dialling *100# on your phone.

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If you are a new postpaid mobile service customer, wait for the activation e-mail and insert your DIGI SIM card.

If you have requested a number transfer, you will receive an SMS with the date and time of your porting. The porting is carried out within a few days. Until then, your current operator's SIM card will keep working. (If you have a fibre optic internet service installation under way, the porting will only be completed after your fibre optic internet has been installed).

If you are a new prepaid mobile service customer, your SIM card will be activated by the official DIGI seller when you sign up.

If you have requested a number transfer, your new SIM card will come with a temporary number. Once the porting is completed, the number your new SIM card is ported to will be changed.

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If you have a mobile plan (prepaid or postpaid), you can find out your mobile number on My DIGI, in the "Home" section.

You can also do so through our customer support or talk to us on Facebook or Instagram.

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The mobile data, minutes and SMS included in your plan are allocated proportionally (pro rata), according to the number of days the new mobile plan is active within the billing cycle.

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To hide your mobile number before making a call, dial #31# followed by the number you want to call.

(Note: to hide your landline number before making a call, dial 067 followed by the number you want to call)

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The number you forward calls to can be a mobile number or a landline number.

It is not possible to forward calls to international, emergency or special numbers. This service is only available for your mobile number.

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You can find your PIN code and PUK code on the card your SIM card was sent in.

You can also check your PUK code on My DIGI (go to "Additional services" and check your PUK code under "Security").

(Note: after entering the PUK code on your phone, you will have to create a new PIN code)

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If for any reason (damage, theft or loss) you cannot use your DIGI SIM card, you can block it through My DIGI, in the “Additional services” section. You can also contact us through our customer support or talk to us on Facebook or Instagram.

(Note: to request a replacement SIM card, as the holder of the service, you must go to one of our points of sale with your identification document)

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You can manage the forwarding of national calls by following these steps:


Unconditional forwarding (all calls)

- To enable: dial **21*destination phone number# and press the call key

- To disable: dial ##21# and press the call key

Forwarding when the line is busy

- To enable: dial **67*destination phone number# and press the call key

- To disable: dial ##67# and press the call key

Forwarding when there is no coverage or the phone is switched off

- To enable: dial **62*destination phone number# and press the call key

- To disable: dial ##62# and press the call key

Forwarding when the call is not answered

- To enable: dial **61*destination phone number# and press the call key

- To disable: dial ##61# and press the call key

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You can manage your services through My DIGI, in the "Home" section. Among other things, My DIGI lets you:

- Check your mobile data and usage
- View and download invoices
- Manage your privacy settings
- Set spending limits (through our customer support)
- Change your plan and sign up for new services

(Note: on the postpaid mobile service, you can only change your plan within the current billing cycle and you can change plan once per billing cycle; if you change your mobile plan, the unused data from the previous plan carries over to the new one; your invoice amount will be adjusted proportionally to the days you used each plan)

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To set up the internet on your phone, go to our phone internet settings page or follow the steps below.

Go to the settings menu and add the following parameters to your phone's APN:

• Access point name: Digi.mobil
• APN: internet
• Data service enabled
• Data roaming enabled

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You can also check your usage on My DIGI or dial *100# on your phone.

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If you are a DIGI postpaid mobile plan customer, you can use the mobile data left over from the previous month's plan when the new billing cycle starts.

If you change your mobile plan, the data accumulated previously will carry over to the new plan and remain valid for one month from the moment the plan service ends.

If you are a DIGI prepaid mobile plan customer, the data you have not used carries over to the following month if the plan is renewed and, if it is not renewed, you can still use it for 2 days.

Remember that you can check your mobile data on My DIGI or by dialling *100#

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Your prepaid plan renews automatically every month, on the same day it was activated, as long as you have enough balance.
If that day does not exist in a given month (for example, the 31st), the renewal takes place on the last day of the month.

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If you are already a DIGI mobile service customer, you can request the activation of the eSIM on My DIGI, in the "Additional services" section.

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No. Access to the 5G network is activated automatically and free of charge for all customers of our mobile service.

To access DIGI's 5G, all you need is to:

1. Sign up for one of our mobile plans
2. Have a device available with 5G technology
3. Have DIGI 5G coverage in the area where you are
   
   

You can find out more about DIGI's 5G here.

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The maximum mobile internet speed can reach 140 Mbps on the 4G network and up to 230 Mbps on the 5G network.

Internet speed depends on several factors, such as the network coverage in the area where you are, whether you are indoors or not, your phone's processor, etc.

Find out more about our mobile plans here.

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1. Check that your phone is compatible with eSIM. See the list of compatible devices here.

2. Before activating the eSIM:
- Connect to a WIFI network.
- Have another device nearby to open the e-mail and scan the QR code we will send you.

3. Request your eSIM on My DIGI: attach a copy of your identification document (Citizen Card, Passport, Residence Permit or Identity Card), front and back. The files must be in JPG, PNG, etc. format, and each file must be smaller than 10 MB. Our team will verify that you are the holder of the number chosen for the eSIM.

4. Confirmation of the request: once we have verified that you are the holder, you will receive a confirmation SMS. Within 24 hours you will receive another SMS with a link to activate your eSIM. You have 48 hours to open the link; after that it will expire and you will have to start the process again.
5. Receipt of PIN, PUK and QR code: before activating your eSIM, you will receive an e-mail with the PIN, the PUK and the activation QR code.

6. Setting up the eSIM on your device: follow the steps in the guide for your device's operating system:
- eSIM guide – Android
- eSIM guide – iOS

7. Activating the eSIM: have another device nearby to open the e-mail and scan the QR code with the device where you want to activate the eSIM. You have 3 attempts to scan the QR code. If you use up your attempts, you will have to request a new code - go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media
If you cannot complete the activation of your eSIM, it may be due to an error in the QR code or because your device is not compatible. Go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media.

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To swap your DIGI eSIM for a physical SIM card, go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media and request a replacement physical SIM card.

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First of all, check that your phone is compatible with eSIM. You can see the list of compatible devices here.

If you still cannot activate the DIGI eSIM on your device, go to www.digi.pt/en/customer-support, use the chat on the website or talk to us on DIGI's social media.

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If the phone where you have the DIGI eSIM activated is lost or stolen, you can block the eSIM on My DIGI, in the “Additional services” section. You can also do so by going to www.digi.pt/en/customer-support, using the chat on the website or talking to us on DIGI's social media.

To activate the eSIM again, you will have to request a replacement on My DIGI.​​

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Once activated, you will not be able to use the DIGI eSIM on another device. Before changing phone, you can request the replacement eSIM on My DIGI.

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A replacement DIGI eSIM is completely free. You can request the replacement eSIM on My DIGI.

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The DIGI eSIM replaces your current card. Once the eSIM is activated, your physical SIM card will stop working.

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The DIGI eSIM, or virtual SIM, is an evolution of the physical SIM card you use in your phone. It is built into the device itself and works in the same way as a traditional SIM card.​
With the eSIM you avoid having to change cards if it is lost or stolen. What is more, it is a more environmentally friendly option because no unnecessary plastic is used.​

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No. Just like our mobile service, the DIGI eSIM has no minimum contract period.

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The DIGI eSIM is completely free. If you need a replacement (for example, if you lose your phone or restore the factory settings), you pay nothing either.

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Before requesting the DIGI eSIM, check that your phone is compatible. You can see the list of compatible devices here.

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If, after the activation, you delete the DIGI eSIM or restore the phone's factory settings, you will have to request the replacement eSIM on My DIGI.

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You can sign up for our prepaid plans through any of our official DIGI sellers. You can also find out about all our services by going to www.digi.pt/en/customer-support, using the chat on the website or talking to us on DIGI's social media.

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Your prepaid plan renews automatically every month, on the same day it was activated, as long as you have enough balance. If that day does not exist in a given month (for example, the 31st), the renewal takes place on the last day of the month.

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No. Access to the 5G network is activated automatically and free of charge for all customers of our mobile service.

To access DIGI's 5G, all you need is to:

1. Sign up for one of our mobile plans
2. Have a device available with 5G technology
3. Have DIGI 5G coverage in the area where you are
   
   

You can find out more about DIGI's 5G here.

Did you find what you were looking for?

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The maximum mobile internet speed can reach 140 Mbps on the 4G network and up to 230 Mbps on the 5G network.

Internet speed depends on several factors, such as the network coverage in the area where you are, whether you are indoors or not, your phone's processor, etc.

Find out more about our mobile plans here.

Did you find what you were looking for?

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You can activate any of our prepaid mobile plans through My DIGI (go to “Home” or “Services” and click “Activate service”), at an official DIGI seller, through our customer support or by dialling *100# on your phone.

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If you are a new DIGI customer, wait for the activation e-mail and insert your DIGI SIM card. If you are porting your number, you will receive an SMS with the date and time of your porting. The porting is carried out within one working day of the SIM card being received or on the date you have chosen. Until then, your current operator's SIM card will keep working. (If you have a fibre installation under way, the porting will only be completed after the fibre installation has been carried out).

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The activation is done by the official DIGI sellers at the time of purchase. The official seller where the DIGI prepaid SIM card is bought is responsible for activating it, already with a balance of €10 (the cost of the DIGI prepaid SIM card is convertible into balance).
The prepaid plan is activated with a DIGI number, but you can request the porting of your current number.

You can top up your DIGI prepaid card on the DIGI website under "I am a customer > Top-up", at ATMs, through home banking apps and at all Payshop agents.

To do so, use the following details for your balance top-up:
Entity: 22253
Reference: your phone number
Amount: between €4 (minimum) and €50 (maximum)

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The minutes, data, balance and validity period of the prepaid mobile plan can be checked in the following ways:

1. Through My DIGI

2. Go to www.digi.pt/en/customer-support, use the chat on our website or talk to us on DIGI's social media.

3. Dial *100#

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At DIGI you have prepaid plans with data that carries over, international minutes and unlimited national calls. You can see all our plans here. You can sign up for our prepaid plans through any of our official DIGI sellers.

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You can request a balance advance by dialling *100# on your phone. You can only do so if you have less than €1 of balance.

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You can check your current plan on My DIGI, at mydigi.digi.pt. You will also receive a notice by e-mail or SMS.

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If you have a 150 GB prepaid plan, you keep your plan, but now at a price of €5.

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If you have a 100 GB prepaid plan, your plan automatically becomes 150 GB Mobile. €5 is deducted from your balance and you get more data for the same amount.

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If you have fibre + ILIMITADO mobile you will get a reduction in the price per card.

1 number – €5/month

2 numbers – €4.50/month per card

3 or more numbers – €4/month per card

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With this improvement, your ILIMITADO mobile now costs €6/month. You keep the unlimited mobile data and unlimited calls to national numbers.

If you have 2 cards, the price of your ILIMITADO goes down to €5.50/month per number.

If you have 3 or more cards, the monthly price per card goes down to €5/month.

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With this improvement, your 200 GB Mobile now costs €7/month, keeping the mobile data that carries over, unlimited calls to national numbers and 400 international minutes.

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If you have 100GB mobile, you will be able to enjoy your new plan: 150 GB Mobile. The price stays the same. You go from 100 GB to 150 GB and you still have data that carries over and unlimited national calls.

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If you have 150GB mobile, you will be able to enjoy a new plan: UNLIMITED Mobile. The price stays the same and you now get unlimited mobile data.

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This change will be reflected in the next billing cycle, that is, on the May invoice.

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If you have a 200 GB prepaid plan, your plan stays the same and now costs €7/month, with the amount automatically deducted from your balance.

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