Mobile Plans | DIGI Portugal

To set up the internet on your phone, go to our phone internet settings page or follow the steps below.

Go to the settings menu and add the following parameters to your phone's APN:

• Access point name: Digi.mobil
• APN: internet
• Data service enabled
• Data roaming enabled

You can manage call waiting on your mobile service through My DIGI (go to "Additional services" and enable or disable the call waiting service under "Services for your number"). You can also manage call waiting on your phone by following these steps:

- To enable: dial *43# and press the call key
- To disable: dial #43# and press the call key

(Note: on the voice service, call waiting is enabled by default on your landline; to switch between calls, press the R key on the landline for more than one second and then press key 2)

No. Access to the 5G network is activated automatically and free of charge for all customers of our mobile service.

To access DIGI's 5G, all you need is to:

1. Sign up for one of our mobile plans
2. Have a device available with 5G technology
3. Have DIGI 5G coverage in the area where you are
   
   

You can find out more about DIGI's 5G here.

The maximum mobile internet speed can reach 140 Mbps on the 4G network and up to 230 Mbps on the 5G network.

Internet speed depends on several factors, such as the network coverage in the area where you are, whether you are indoors or not, your phone's processor, etc.

Find out more about our mobile plans here.

With the ILIMITADO mobile plan you get unlimited mobile data, unlimited national calls, 1000 SMS to DIGI numbers, 5G technology, roaming and international calls at our best price for €6/month, with just one number signed up.

If you have two ILIMITADO numbers, the price of each number goes down to €5.50/month, and if you have three or more numbers the price of each one goes down to €5/month.

What is more, if you combine the ILIMITADO plan with one of our fibre optic internet services, the price of UNLIMITED goes even lower, to €5/month, with just one number signed up.

If you combine two ILIMITADO numbers, the price of each number goes down to €4.50/month, and if you have three or more numbers the price of each one goes down to €4/month.

Find out more about the ILIMITADO plan here.

On MyDIGI you can quickly check all the services you have signed up for and see the details of each of them, such as usage, the mobile data carried over and other information. You can also sign up for new mobile or internet services and merge contracts. You can also change your personal details and check your invoices.

If you are a mobile service customer, you can manage additional services such as call waiting, or blocking the SIM card if it is lost.
If you are an internet service customer, you can manage your service, download your invoices or sign up for more services.

Customers can request the migration from prepaid to postpaid by calling 923309030 (free from the DIGI network; from other networks, charged as a call to a national mobile network according to your plan.

The activation is done by the official DIGI sellers at the time of purchase. The official seller where the DIGI prepaid SIM card is bought is responsible for activating it, already with a balance of €10 (the cost of the DIGI prepaid SIM card is convertible into balance).
The prepaid plan is activated with a DIGI number, but you can request the porting of your current number.

You can top up your DIGI prepaid card at ATMs, through home banking apps and at all Payshop agents.

To do so, use the following details for your balance top-up:
Entity: 22253
Reference: your phone number
Amount: between €4 (minimum) and €50 (maximum)

The minutes, gigabytes, balance and validity period of the prepaid plan can be checked in two ways:
1. Through My DIGI
2. Customer support line 923 30 90 30 (free from the DIGI network; from other networks, charged as a call to a national mobile network according to your plan)

You can activate any of our prepaid mobile plans as follows:
• Through MyDIGI, in the “Home” or “Services” sections, by clicking “Activate service”
• Official DIGI sellers
• Customer support line 923309030 (free from the DIGI network; from other networks, charged as a call to a national mobile network according to your plan).

You can sign up for our prepaid plans through any of our official DIGI sellers.
You can also find out about all our services on 923 30 90 30, on our website, through our social media on Facebook or Instagram, or through our online chat.

DIGI's billing cycle runs from the 9th of one month to the 8th of the following month.

The invoice usually covers the monthly fee and the usage for the period of the previous month and the current month in which the invoice is issued, except in the case of adjustments, where the amount is calculated in proportion to the days each service was active.

So if any adjustment has to be made to your monthly fee, it will be made directly on your next invoice.

Our prices are the same for everyone, whether they are new customers or have been with us for a while.

If you are a customer of a service (or a combination of services) whose price has been updated, the new amount will be shown on your next invoice.

You can also manage, change or add more services through My DIGI.

If you are a DIGI postpaid mobile plan customer, you can use the mobile data left over from the previous month's plan when the new billing cycle starts.

If you change your mobile plan, the data accumulated previously will carry over to the new plan and remain valid for one month from the moment the plan service ends.

If you are a DIGI prepaid mobile plan customer, the data you have not used carries over to the following month if the plan is renewed and, if it is not renewed, you can still use it for 2 days.

Remember that you can check your mobile data on My DIGI or by dialling *100#

You can also check your usage on My DIGI or dial *100# on your phone.

You can unblock your DIGI SIM card through My DIGI, in the “Additional services” section.

You can also do so through our customer support or talk to us on Facebook or Instagram.